Casa Prim Hotel Boutique

We spent our first nights in CDMX at Casa Prim, arriving Christmas Day. The staff were extremely warm and welcoming, the hotel is small and arranged like apartments which we liked. The room was very clean with a firm bed, good sized bathroom and toiletries. Nespresso machine in room. Juarez is a cool district which is definitely on the way up! Loads of great restaurants, coffee shops etc nearby and close to Roma Norte where most tourists stay. We felt really at home and loved our stay.

Everything was clean and the staff was very friendly, check-in was very quick as was check-out. Everything looks exactly the same as the images, nothing old or dirty, we had bathrobes, complimentary water and a speaker to play music and a smart TV perfect for watching Netflix and the Wi-Fi signal is very fast, since no sunlight came in through the windows, it allowed for a better rest, the hotel in general was very nice and well-kept.

Lovely little hotel with very friendly, helpful staff. Nice rooftop restaurant for breakfast and great location for exploring the city. Surrounded by interesting bars and restaurants.

We only stayed at this hotel for 1 evening before we flew out of Mexico City to Cozumel for our honeymoon. Shortly after we booked our room, the hotel sent an email to get to see if they make special accommodations for us. I thought that was so nice, and it was a great way to extend concierge service for their guests. It was perfect because I wanted to do something special for my husband as it was the first night of our honeymoon trip. The representative in the lobby with whom I was exchanging emails nailed it! I had sent a card for him to print for my hubby, I had asked for chocolates and a bottle of wine to be left in the room, and I requested a massage for us after dinner. I had communicated all this via email over a month before our travel and I was so blown away with how they got every detail right! They went above what I asked for and even decorated our room & bed with rose petals. It was such a pleasant surprise for my hubby and it even made him tear up! After we stepped out for dinner, we got back and there were masseuses ready and waiting for us in the lobby. After a long travel, we received the most wonderful massage inside our room, with two complimentary personal servings of Italian rose! Another amazing thing they did for us that I must mention is that we had requested for a taxi to come and get us at the airport, for whatever reason the taxi driver ended up getting there before we even landed and when we landed and looked for our driver, he was nowhere to be found. When we returned from dinner, the taxi driver was waiting in the lobby of the hotel and asked that we pay him even though we didn't use his services. During the time that my husband was having this conversation with the taxi driver, the rep at the front desk stepped in and simply said the hotel will take care of their taxi expense and completely diffused the conversation so that we could return to our room and get ready for our massage.

Good hotel in a convenient location for getting around CDMX. Beds were extremely comfortable and room perfectly clean throughout.